24/7 Mental Health Support at Sea.
Mental health incidents at sea are high-risk, time-sensitive events. The BSN Telepsychiatry Program gives cruise operators instant access to board-certified psychiatric professionals anywhere in the world.
Why Cruise Lines Need Telepsychiatry
When incidents are delayed or mishandled, the impact goes beyond the individual case:
How It Works
Incident Identification
Onboard teams identify behavioral or mental health concerns involving passengers or crew.
Immediate Triage
Medical staff assess the situation and determine urgency using standardized tools.
Live Telepsychiatry Consultation
A board-certified psychiatrist or ARNP connects immediately to evaluate, diagnose, and guide next steps.
Action & Resolution
Clear clinical recommendations support decisions: continued monitoring, isolation protocols, fit-for-duty clearance, or disembarkation when necessary.
Protecting passengers, fast.
- Safe isolation to prevent harm
- Rapid evaluation of intoxication vs mental health events
- Immediate escalation to psychiatric specialists
- Captain-supported decisions aligned with maritime law
Supporting the people who keep ships running.
- Immediate removal from duty when needed
- Confidential, third-party psychiatric support
- Fit-for-duty evaluations
- Clear pathways for supervision, repatriation, or treatment
Cost Avoidance & Operational Protection
This is not just a clinical solution — it is an operational and financial one.
Avoid unnecessary disembarkations
Each diversion or early removal can cost tens of thousands in logistics, refunds, and disruption.
Reduce liability exposure
Documented evaluations by licensed professionals support compliance and decision-making.
Keep ships running smoothly
Faster resolution means fewer escalations that impact the broader passenger experience.
Support crew retention and performance
Access to mental health care improves crew wellbeing and reduces turnover risk.
Structured for maritime law.
- Full documentation of incidents and interventions
- Clinical validation by licensed professionals
- Alignment with the Cruise Vessel Security and Safety Act and international guidelines
- Third-party medical oversight to support critical decisions
Privacy built in.
- Encrypted communications and storage
- Secure identity and access management
- Continuous monitoring and threat detection
- High-availability infrastructure to ensure uptime
Built to perform at scale.
24/7
365 access worldwide
3,500+
Psychiatrists & ARNPs
100%
Service level compliance
Multilingual support for diverse crews and passengers. Ability to handle multiple simultaneous incidents across fleets. Seamless integration with standardized onboarding, training modules, and ongoing clinical support.
Backed by decades of healthcare leadership.
Rosa M Cozad
Chief Executive Officer
Over 30 years of executive leadership across major healthcare organizations including Anthem, UnitedHealthcare, and Amerigroup. Extensive experience managing multi-billion-dollar operations and government programs.
Mary Saiz
Chief Operations Officer
Over 30 years of experience in healthcare operations, product development, and managed care across Medicare, Medicaid, and commercial programs.
More than general maritime telemedicine.
General maritime telemedicine
- Built around broad medical needs such as injuries, infections and routine consults
- Mental health is one service among many
- Psychiatric escalation often depends on whoever is on call
BSN Cruise Telepsychiatry
- Dedicated to psychiatric evaluation and treatment at sea
- Board-certified psychiatrists and ARNPs available 24/7
- Clinical guidance on monitoring, treatment, or disembarkation
Frequently asked questions
What is telepsychiatry for cruise lines?
It is a 24/7 remote mental health service that connects onboard medical teams with board-certified psychiatrists and ARNPs for real-time evaluation, diagnosis, and treatment of mental health incidents at sea.
How does telepsychiatry work on a cruise ship?
Onboard staff perform an initial medical assessment and escalate urgent cases. A licensed psychiatrist connects remotely to evaluate the individual and guide next steps such as monitoring, treatment, or disembarkation if necessary.
Does telepsychiatry help avoid passenger disembarkation?
Yes. Many incidents can be stabilized and managed onboard with proper psychiatric intervention, reducing costly and disruptive disembarkations or emergency port deviations.
Can telepsychiatry scale across multiple ships?
Yes. With access to a large network of psychiatrists and ARNPs, programs can support multiple vessels simultaneously and handle concurrent incidents across fleets.
More questions? See our full FAQ.
When a mental health crisis happens, your team is never handling it alone.
Ready to experience the network preferred by plans and providers?
Schedule time with our leadership to see the BSN difference.